Shipping policy
Shipping Policy for el&elle
Thank you for choosing el&elle for your handcrafted jewelry! We aim to provide a seamless and enjoyable shopping experience, including our shipping process.
Processing Time
As our items are handcrafted and made-to-order, please allow approximately the following timeframes for crafting and processing before your order is shipped:
- Signature Pieces: 15–20 business days
- Noted Pieces: 20 business days
- Solid Gold Pieces: 30 business days
- Custom Pieces: 30 business days
Our team works diligently to ensure that each el&elle piece is crafted with care and precision. Please note that business days do not include holidays or weekends.
Standard Shipping & Estimated Delivery Time
We are happy to offer free standard shipping for all orders, worldwide. Once your order has completed production and has shipped, standard shipping time is typically 7-10 days for delivery. Please note that shipping times may vary depending on your location and any potential customs or delivery delays.
Express Shipping
For those who require expedited delivery, we offer expedited shipping for an additional fee. You can select this option during checkout. Expedited shipping times are at the discretion of the courier service and may vary. We partner with reputable courier services to provide the best possible service for our customers.
Our crafting and processing times remain the same, regardless of the shipping method selected.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number as it starts to move through the shipping process. You can use this tracking number to monitor the status and location of your package.
Shipping Destinations & Address
We proudly offer shipping to customers worldwide.
Please ensure that your shipping address is complete and accurate, including any relevant details such as apartment or unit number, postal code, etc., in order to facilitate a smooth delivery process. We are not responsible for delays or lost packages due to missing, incomplete or incorrect address details provided at checkout. Once a package has been shipped and accepted by the shipping carrier, we are unable to stop, redirect or intercept the package.
Customs, Tariffs and Import Duties
For international orders, please be aware that customs, tariffs and import duties may apply depending on your country's regulations. These fees are the responsibility of the customer. Please check with your local customs office for more information on potential charges and fees.
Shipping Delays
While we strive to meet shipping estimates, unforeseen circumstances such as weather conditions, customs delays or other carrier-related delays may impact delivery times. Please note that once the package is with the shipping carrier, it is beyond our control. We are unable to stop, redirect or intercept the package once it is with the shipping carrier. Any delays that occur after the package has been dispatched are the responsibility of the shipping carrier.
Lost, Stolen or Damaged Packages
We are not responsible for delayed, lost, stolen, damaged or missing packages once they have been shipped by us and accepted by the shipping company.
If your package is lost, stolen or arrives damaged, please contact the shipping carrier to file a claim.
Refused or Unclaimed Packages
Customers are responsible for accepting delivery of their order. Packages that are refused or left unclaimed and subsequently returned to el&elle do not constitute a cancellation of the order or a refund.
Any additional shipping fees incurred as a result of a refused or unclaimed package are the responsibility of the customer.
Shipping Inquiries
If you have any questions or concerns regarding the shipping of your order, please contact our customer service team at info@elandelle.com
By completing a purchase with el&elle, you agree to and acknowledge these shipping policies.
Thank you for choosing el&elle for your handcrafted moissanite jewelry needs!