Shipping policy

Shipping Policy for el&elle:

Thank you for choosing el&elle for your handcrafted jewelry! We aim to provide a seamless and enjoyable shopping experience, including our shipping process.

Processing Time:

As our items are handcrafted, please allow 7-10 business days for us to craft and process your order before it is shipped. For noted pieces, such as our 18K Yellow Gold Plated items please allow 15-20 business days for crafting and processing. Custom orders have a timeline of approximately 30 business days. Our team works diligently to ensure that each el&elle piece is crafted with care and precision. Note that business days do not include holidays or weekends. 

Standard Shipping & Estimated Delivery time:

We are happy to offer free standard shipping for all orders, worldwide. Standard shipping time is typically 7-15 days for delivery. Please note that shipping times may vary depending on your location and any potential customs or delivery delays.

Express Shipping:

For those who require expedited delivery, we offer expedited shipping for an additional fee. You can select this option during checkout! Expedited shipping times are at the discretion of the courier service and may vary. We partner with reputable courier services to provide the best possible service for our customers.

Our crafting processing times remain the same, regardless of shipping method.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email, where a tracking number will populate as it starts to move through the shipping process, or after clearing customs for international orders. You can use this tracking number to monitor the status and location of your package. 

Shipping Destinations:

We proudly offer shipping to customers worldwide. Please ensure that your shipping address is complete and accurate, including any relevant details such as apartment or unit number, postal code, etc. - in order to facilitate a smooth delivery process. We are not responsible for delays or lost packages due to missing or incorrect address details. 

Customs, Tariffs and Import Duties:

For international orders, please be aware that customs, tariffs and import duties may apply, depending on your country's regulations. These fees are the responsibility of the customer. Please check with your local customs office for more information on potential charges and fees.

Shipping Address:

It is essential to provide an accurate and complete shipping address during checkout. Although we are always here to assist you with your shopping experience, we cannot be held responsible for any delays or delivery issues caused by incorrect, missing or incomplete shipping addresses.

Shipping Delays:

While we strive to meet shipping estimates, unforeseen circumstances such as weather conditions or customs delays, etc., may impact delivery times. We appreciate your understanding in such situations. Please note that once the package is with the shipping carrier, it is beyond our control. We are unable to stop, redirect, or intercept the package(s) once it is with the shipping carrier. Any delays that occur after the package has been dispatched are the responsibility of the shipping carrier.

Lost, Stolen or Damaged Packages:

We are not responsible for delayed, lost, stolen, damaged or missing packages once they have been shipped by us, and have been accepted by the shipping company. If your package is lost, stolen or arrives damaged, please contact the shipping carrier to file a claim.

Shipping Inquiries:

If you have any questions or concerns regarding the shipping of your order, please contact our customer service team at info@elandelle.com

By completing a purchase with el&elle, you agree to and acknowledge these shipping policies.

Thank you for choosing el&elle for your handcrafted moissanite jewelry needs!